Material Issues

Toshiba Group identified "Respect for Human Rights," "CSR Management in the Supply Chain," and "Environmental Management" as material issues. (key themes) in 2013 following consideration of self-evaluations based on ISO 26000, opinions received via dialogue with stakeholders and evaluative reviews from third-party organizations, and respecified the issues in March 2015. Since then, we have continued our efforts to tackle these issues.

The Toshiba Group’s Material Issues

The Toshiba Group’s Material Issues

In addition to these material issues, Toshiba continues to strengthen governance, which includes monitoring of top management, strengthen internal control and change the thinking of management and employees.

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Process of Material Issue Identification

Process of Material Issue Identification

Process 1
Self-evaluation based on the ISO 26000 core subjects
Related corporate divisions perform self-evaluation based on the items of the seven ISO 26000 core subjects: organizational governance, human rights, labor practices, the environment, fair operating practices, consumer issues and community involvement and development.
Process 2
CSR activity review by a third-party organization
Based on the results of self-evaluation, a third-party organization conducts a CSR activity review targeting CSR-related divisions through interviews and evidence checks. We then confirm the gap between Toshiba Group activities and society’s demands.
Process 3
Extraction and identification of material issues
Based on the core subjects (345 items) of ISO 26000, we analyze the importance to stakeholders and to Toshiba Group, map them in the general order of high, medium and low priority and identify material issues.

Prioritizing to identify material issues (180 kb)

Toshiba has outlined initiatives related to material issues for FY2017 in its ESG activity report.

ESG Activity Report

Respect for Human Rights

CSR Management in the Supply Chain

Environment Management

FY2017 Performance Indicators

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Regular Dialogues with Stakeholders

We maintain dialogues with our stakeholders at all times when identifying material issues. Toshiba Group values regular dialogues with stakeholders, and assesses its own efforts based on the results of such dialogues, leveraging them when developing and executing measures.

Stakeholders Major dialogues and their opportunities
Customers Routine sales activities, Call center (via phone and email, etc.)
Shareholders/Investors General Meeting of Shareholders, Meetings with investors, Questionnaire survey, Investor Relations (IR) website
Suppliers Routine procurement activities, Briefing sessions on procurement policy, CSR survey, Supplier whistleblower system "Clean Partner Line"
Employees Employee morale survey (TEAM Survey), Dialogues, Information exchange meetings, Whistleblower system "Risk Hotline," "Audit Committee Hotline," "Consulting Services for Employees"
Local communities Dialogues, Information exchange meetings, Factory visits, Employees' participation in community activities
Governments and public bodies Dialogues with economic and/or industry associations
NPOs/NGOs Dialogue through collaboration, Exchange of views at stakeholder dialogues


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