Toshiba Group's business activities involve relationships with diverse stakeholders. Here we clarify definition of each stakeholder, points of communication, and responsibilities of Toshiba Group.

Major Stakeholders

Major Stakeholders Customers Shareholders/Investors Suppliers Employees Local communities Governments and public bodies NPOs/NGOs Global environment

Examples of Communications


Key responsibilities

  • Supplying products in a stable manner
  • Providing safe, secure products and services that offer great value
  • Creating environmentally conscious products and services
  • Promoting universal design
  • Providing appropriate product information
  • Offering excellent customer relations and support
  • Managing customer information appropriately

Major means of identifying stakeholders' views and requests

  • Routine sales activities
  • Call center (via phone, email, etc.)

We receive opinions and requests for products and services in our daily operations, which are shared among related departments, and use them to improve product quality and repair services.

Enhancement of Customer Satisfaction

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Key responsibilities

  • Disclosing information in a timely and appropriate way
  • Providing an appropriate return of profits
  • Maintaining and enhancing corporate value
  • Responding to the needs of SRI organizations

Major means of identifying stakeholders' views and requests

  • General Meeting of Shareholders
  • Meetings with investors
  • Questionnaire survey
  • Investor Relations (IR) website

Toshiba will continue to actively disclose risk and other information, so that the disclosure structure throughout the entire Toshiba Group may provide information promptly, and contribute to our shareholders' and investors' profits.

Communication with Shareholders
[Point of contact: Legal Affairs Division / Corporate Communications Division]

Publication of Shareholder Newsletters

Toshiba Group strives to communicate with individual shareholders through our shareholder newsletters.

Shareholder Newsletter (Japanese)

Enhancement of IR Website

On our IR website, we endeavor to provide shareholders and investors with fair, timely, and easily-understood information disclosure that helps them to evaluate the company and their investment decision. In addition to documentation, we meet requests for information by providing audio feeds, including live streaming, of presentations and QA sessions during major briefings for analysts.

IR website

Questionnaire on the IR website

General Meeting of Shareholders

On June 28, 2017, Toshiba held its ordinary general meeting of shareholders, which was attended by 984 people.

At the ordinary general meeting of shareholders, we obtained approval for the election of directors and the absorption-type company split of the Energy Systems & Solutions Company.

Moreover, on October 24, 2017, Toshiba held an extraordinary general meeting of shareholders, which was attended by 633 people. At the extraordinary general meeting of shareholders, we obtained approval regarding financial statements, the election of directors and the Share Purchase Agreement for the sale of all shares of Toshiba’s wholly-owned subsidiary, Toshiba Memory Corporation.

We will continue to put extra effort into running our general meetings of shareholders, so that our shareholders may have a better understanding of Toshiba.

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Communication with Investors [Point of contact: Corporate Communications Division]

Communication with Institutional Investors and Securities Analysts

We hold analyst briefings on the same day as our quarterly business results announcements. We also hold strategy briefings and factory tours for individual businesses. Executive officers, including the CEO, visit major shareholders in Japan twice a year. We also actively communicate with overseas investors, and executive officers, including the CEO, visit major shareholders in the U.S., Europe and Asia to explain business activities and management policy. We also participate in conferences, both overseas and in Japan.

Further, we have decided to set up a mechanism for dialogues between an outside directors and shareholders that was pointed out as one of future issues in the evaluation of the effectiveness of the Board of Directors. Accordingly, in January 2019 we held a meeting between the chairman of the Board of Directors, who is an outside director, and a group of shareholders from both overseas and Japan.

Meeting between an outside director and a group of shareholders

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Key responsibilities

  • Selecting suppliers fairly and engaging in fair trading practices
  • Respecting human rights in the supply chain
  • Promoting environmental management in the supply chain

Major means of identifying stakeholders' views and requests

  • Routine procurement activities
  • Briefing session on procurement policy
  • CSR survey
  • Clean Partner Line

Communication with Suppliers [Point of contact: Procurement Division]

Request to suppliers for promoting CSR management

We ask suppliers to promote CSR management through regular meetings to explain procurement policy and daily procurement operations. In FY2014, we revised our procurement policy so that the priority requirement when choosing new suppliers upon starting or continuing business relationships is to comply with laws and ordinances as well as social codes, and we made this revision fully known to each of Toshiba Group's approx.10,000 suppliers (cumulative total).

In addition, we conduct surveys on suppliers based on the RBA Code of Conduct presented in Toshiba Group's procurement policy to confirm the status of compliance.

CSR Management in the Supply Chain

Cooperation with Industry Organization

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Key responsibilities

  • Conducting fair assessment and treatment
  • Respecting human rights and diversity
  • Optimizing human resources and promoting their growth
  • Supporting diverse working styles
  • Maintaining and enhancing skills and capabilities
  • Ensuring occupational health and safety

Major means of identifying stakeholders' views and requests

  • Employee morale survey (TEAM Survey)
  • Dialogues, information exchange meetings
  • 360-degree survey
  • Providing Information through an in-house website
  • CSR workplace meetings
  • Risk hotline
  • Consulting services for employees

Communication with Employees [Point of contact: Human Resources and Administration Division / Legal Affairs Division]

Messages from top executives

Top executives deliver messages to Group employees concerning the importance of such matters as CSR promotion, enhancement of customer satisfaction, strengthening quality and legal compliance. In addition to this, in FY2017 we explained the background to the spin-off of the in-house companies, policy of organizational management, financial results and the submission of securities reports, using video and email.

Employee morale survey (TEAM survey) and disclosure of results

Toshiba has conducted the employee morale survey (TEAM survey) since FY2003, as a way to gain feedback from employees. Through this survey, we periodically monitor the level of understanding among our employees towards the company's measures, and how widespread this understanding is. We strive to improve the issues that emerge to help enhance corporate culture. The survey assesses employees' understanding of company's measures and whether their working conditions allow them to exercise their abilities. We are also investigating questions about opinions regarding such things as the top management and the status of compliance.

Fair Evaluation and Talent Development

360-degree survey

We conduct a 360-degree survey every other year. The main aims are to encourage the growth of managers by repeatedly identifying strengths and weaknesses and confirming progress in an objective manner, and to enhance their leadership in order to create a more sound organization. We investigate managers from various perspectives with regard to their day-to-day work performance and activities, with such perspectives including those of managers themselves, as well as of their subordinates, peers, and supervisors. Managers must accept survey results in a sincere manner and use the results to improve themselves and workplace communication, thereby creating a better corporate culture.

Fair Evaluation and Talent Development

CSR workplace meetings

We hold CSR workplace meetings, so that managers and the employees they manage can talk and think together at a workplace level, and share feelings and opinions, in order to build a work environment where everyone feels free to discuss any matter. Themes are set every year and include communication style, and verification of compliance awareness. Increasing understanding of differences in individual philosophies among employees helps create a better workplace environment for the future and enhance CSR awareness.

Risk Management and Compliance

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Local communitiesLocal communities

Key responsibilities

  • Respecting different customs and cultures
  • Engaging in social contribution activities in local communities
  • Preventing accidents and disasters at business sites
  • Supporting neighboring communities in case of a disaster

Major means of identifying stakeholders' views and requests

  • Dialogues, information exchange meetings
  • Factory visits
  • Providing company facilities for residents' use
  • Providing opportunities for community workshops to sell their products
  • Employees' participation in community activities

Communication with Local Communities [Point of contact: Each company and business site]

Environmental communication

We communicate information about our environmental efforts, such as factory visits and nature-watching sessions. This is so that a wide range of stakeholders, such as the communities around our factories and offices, schools, customers, companies, and students, may learn about Toshiba Group's activities, and think about the environment together with us.

Environmental Communication

Coexistence with Local Communities

Toshiba Group not only seeks to resolve issues faced by local communities through business, but to do various activities that are rooted in the area as a member of the local community.

Coexistence with Local Communities

Social Contribution Activities

Toshiba Group actively engages in a range of social contribution activities in addition to business activities toward the realization of a sustainable society.

Social Contribution Activities

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Governments and public bodiesGovernments and public bodies

Key responsibilities

  • Complying with laws and regulations, and paying taxes
  • Supporting government policies toward solving social issues

Major means of identifying stakeholders' views and requests

  • Dialogues and proposals via economic associations and industry associations

Communication with Governments
[Point of contact: Each company, business site, and Goverment & External Relations Office]

Participation in Industry Associations

Toshiba actively participates in the activities of Keidanren (Japan Business Federation), Japan Electrical Manufacturers' Association, the Japan Electronics and Information Technology Industries Association, the World Business Council for Sustainable Development (WBCSD), the World Economic Forum (WEF), and other industry organizations to help address various issues such as the realization of a sustainable society and protection of the global environment.

Participation in External CSR Organizations

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Key responsibilities

  • Providing support to solve diverse global issues
  • Collaborating with and helping local communities solve their social problems
  • Collaborating on our priority areas of corporate citizenship

Major means of identifying stakeholders' views and requests

  • Dialogue through collaboration
  • Exchange of views at stakeholder dialogues

Communication with NPOs and NGOs
[Point of contact: CSR Management Office and Environment Management Office]

Support for and collaboration with NPOs and NGOs

We are making the most of our strengths to establish partnerships with NPOs and NGOs across a wide range of areas such as environmental protection, human rights, and social contribution by holding active dialogues with such organizations.

We review our support for and collaboration with NPOs and NGOs based on criteria such as the degree of contribution to solving social problems, relationships with Toshiba's priority business sectors, creativity, pioneer spirit, and relations with local communities.

Respect for Human Rights

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Global environmentGlobal environment

Key responsibilities
  • Mitigating climate change
  • Reducing waste discharges
  • Reducing release of chemicals
  • Conserving biodiversity


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