Respect for Human Rights

Toshiba Group's Corporate Philosophy outlines a basic policy of “Respect for People”. We have declared that we will respect the rights of all people associated with our company, such as our employees, customers, and stakeholders. We comply with universal principles regarding human rights and labor practices worldwide, including the Universal Declaration of Human Rights, and respect human rights through sound business activities.

Medium- to Long-term Vision

  • Spreading awareness on respect for human rights.
  • Carry out human rights impact assessments for high-priority areas and perform human rights due diligence at a 100% level at business sites with high human rights risks.

FY 2017 Achievements

  • Updated our statement on compliance with the U.K. Modern Slavery Act.
  • Held human rights awareness seminars (including training on harassment) 280 times for around 13,000 participants.
  • Updated our human rights impact assessment across our entire business.
  • Conducted human rights workshops with guest instructors concerning global human rights issues for personnel promoting CSR.

Future Challenges and Approaches

We will continue to monitor human rights risks, including potential ones, indicated by the human rights impact assessment and improve efforts to avoid and mitigate such risks. We will also communicate with human rights experts and stakeholders to deepen understanding of human rights issues.

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Policy on Respect for Human Rights

For our policy on respect for human rights, we designated “Respect for Human Rights” as Article 1 of the Standards of Conduct for Toshiba Group to which Toshiba Group’s executives and employees must adhere. As part of this policy, we state that we will promote dialogues with relevant stakeholders and demand that the Toshiba Group management and employees as well as our suppliers take action against basic human rights violations.

Policy on respect for human rights

1. Toshiba Group Corporate Policy

Toshiba Group Companies shall:

  • (1) comply with all applicable laws and regulations concerning human rights in each country and region, understand international standards, and respect human rights, and shall not condone use of either child labor or forced labor;
  • (2) take appropriate measures in the event that Toshiba Group becomes aware of violation of human rights and demand that suppliers redress any violations of human rights; and
  • (3) seek to raise awareness among related stakeholders with respect for human rights.

2. Standards of Conduct for Toshiba Group for Toshiba Group Directors and Employees

Directors and Employees shall:

  • (1) accept and accommodate different values, and respect the character and personality of each individual, observe the right to privacy and human rights of each individual; and
  • (2) avoid any violation of human rights based on race, religion, sex, national origin, physical disability, age or sexual orientation, and avoid physical abuse, sexual harassment, power harassment (i.e., bullying or harassment by superiors in the office) or violation of the human rights of others;

Standards of Conduct for Toshiba Group

Toshiba Group participates in the UN Global Compact, which supports universal principles on human rights and labor, such as the Universal Declaration of Human Rights and the ILO Declaration on Fundamental Principles and Rights at Work, and shows our determination to put these principles into practice. We also refer to various international standards including the Guiding Principles on Business and Human Rights(1.08MB) listed below.

  • UN Global Compact
  • The Universal Declaration of Human Rights
  • The OECD Guidelines for Multinational Enterprises
  • Guiding Principles on Business and Human Rights
  • ISO 26000 (Guidance on social responsibilities)

Our initiatives on respect of human rights recognize the importance of implementing our human rights policies not only within the Group but also throughout our supply chain. To this end, we stipulate this policy as "Supplier Expectations" in Toshiba Group Procurement Policy and request all parties' adherence, which we monitor through CSR surveys.

In addition, based on the Modern Slavery Act enacted in the United Kingdom in 2015, Toshiba Group has declared that it does not approve of any form of modern slavery, including human trafficking and forced labor.

Toshiba Group Procurement Policy

UK Modern Slavery Act 2015

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Framework for Respecting Human Rights

Led by Human Rights Enlightenment Committee, chaired by the executive officer in charge of human resources, Toshiba plans and executes training courses covering key topics on human rights to educate and enlighten employees under the basic principle of Respect for Human Rights. Business and Human Rights Center serves as the office for the Human Rights Enlightenment Committee, formulating basic principles on human rights awareness and enforcing them company-wide, establishing an internal promotion system, drafting and promoting company-wide policy on education and training, preparing training materials, developing instructors, following up on the progress of training, consulting and coordinating with outside organizations, and providing instructions and support to promote the concept of Respect for Human Rights throughout Toshiba Group.

Promotion Structure

Promotion Structure (Toshiba Corp.)

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Identification and Monitoring of Human Rights Risks

Toshiba Group continuously investigates potential human rights risks in its business activities through reviews on ISO 26000. In FY2017, we once again performed a human rights impact assessment in each business in collaboration with Business for Social Responsibility (BSR), a US-based CSR promotion organization, in order to further understand how our business activities impact human rights issues and recognize the following priorities.

Human Rights Impact Assessment: Methodology

Human Rights Impact Assessment: Methodology

Major Human Rights Issues Identified by the Human Rights Impact Assessment

Based on the result, we will further enhance our efforts to address human rights concerns, which vary depending on the business area; country or region. Also, to monitor the implementation of human rights initiatives, we will continue to perform CSR surveys targeting both overseas Group companies and our suppliers, and Conflict Minerals surveys.

CSR surveys targeting overseas Group companies

CSR surveys targeting our suppliers

Conflict Minerals surveys

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Education and Enlightenment on Respect for Human Rights

Our Human Rights Enlightenment Committee is the driving force to raise awareness about respect for human rights among employees. It aims to increase the familiarity of all employees at the facilities and Group companies with the Standards of Conduct for Toshiba Group and provide trainings on human rights at the time of hire and before/after employees get promoted or appointed to managerial positions.

Human rights awareness seminars

Various human rights awareness seminars were implemented at Toshiba Group companies in Japan 280 times in FY2017, with around 13,000 participants. This includes training for general personnel and executives concerning human rights issues, training for new recruits, training for promoted employees and training for recruitment interviewers.

Human Rights Week Lecture

In December every year during Human Rights Week, Toshiba holds a Human Rights Week Memorial Lecture at the Toshiba headquarters as a Toshiba Group CSR month event. In FY2017, the theme of the lecture was "Corporate Initiatives for LGBT and Future Challenges" and around 80 managers from general affairs, human resources, and other administrative departments of Toshiba Group companies attended.

Disclosure of Risk Management Case Studies Regarding Human Rights

Toshiba publishes case studies from outside the company regarding violation of human rights on our company intranet, in order to improve employee awareness. We summarize and introduce the key points of management risks, and related laws in a comprehensive fashion.

Workshops on Human Rights

In order to promote the understanding of human rights issues within Toshiba Group, we call on BSR, an US-based non-profit organization that promotes CSR, to hold workshops on business and human rights at various locations.

Records of Workshops on Human Rights
Time Place Participants Contents
Mar 2018 Japan 40 CSR promotion staff in Toshiba Group
  • Implementing study sessions and workshops run by outside instructors on global trends on human rights, the background to human rights issues and the risk of human rights violation in business
  • Verifying human rights risks in the value chain for each business group in workshops
Apr 2015 Thailand 33 people and managers from general affairs and human resources, procurement departments of 14 Toshiba Group companies in Thailand
  • Learning about global human rights issues, and about human rights violations in Thailand
  • Exchanging opinions and sharing information between Group companies about potential risks in each company
Dec 2014 Japan 53 people from general affairs and human resources departments of 24 Toshiba Group companies in Japan
  • Learn about global standards on human rights such as the Universal Declaration of Human Rights, and the UN Guiding Principles on Business and Human Rights
  • Hold Workshop to detect possible human rights risks at each step in each business's value chain
Nov 2014 China 54 managers from general affairs and human resources departments of 31 Toshiba Group companies in China
  • Learn from case studies about global issues, and potential risks and the impact they might have on our business
Feb 2014 Philippines 45 managers from human resources department of 9 countries in Asia and others
  • Lectures on cases of human rights violations, and outlines of international principles
  • Group discussions on human rights risks in the country

A human rights workshop held in Japan in FY2017

A human rights workshop held in Japan in FY2017

Prevention of Harassment

Human rights training at workplace
Human rights training at workplace

The Standards of Conduct for Toshiba Group, a code of conduct for executives and employees, prohibit sexual harassment, abuse of power, and other actions that disregard the dignity and individuality of others.

In accordance with this policy, our employment regulations and collective agreements also prohibit sexual harassment and abuse of power and stipulate disciplinary action for anyone involved in wrongdoing.

We also provide consulting services, training for newly promoted employees, and human rights training courses at each workplace on a regular basis.

In FY2017, to improve the skills of consulting service staff, we provided training regarding abuse of power, sexual harassment and maternity harassment.

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Establishment of Whistleblower System and Consulting Service

Toshiba Group receives internal reports and consultations concerning human rights through points of contact for employees and client companies.

Whistleblower System "Risk Hotline" for Employees

In January 2000, Toshiba established a whistleblower system "Risk Hotline" to collect internal information via email and telephone on Standards of Conduct for Toshiba Group violations, particularly those concerning laws and regulations, and to deal with wrongdoing. Under this system, an employee can report an incident and seek advice. Employees are protected from retaliation and must not be treated disadvantageously on the grounds that they provided such information. Moreover, an overview of the reports and consultations that the Risk Hotline receives are periodically published on our intranet.

Whistleblower System for Employees: "Audit Committee Hotline"

Toshiba established an Audit Committee Hotline in FY2015 that allows employees to report directly to the Audit Committee, which is not under the command of the President and CEO. The Audit Committee Hotline has been established primarily to prevent any occurrence of compliance violation risks, such as violations of laws and regulations, and improper transactions, as well as to accelerate the resolution of issues.

Whistleblower system "Clean Partner Line" for Suppliers

In April 2006, Toshiba set up a supplier whistleblower system "Clean Partner Line" to receive reports from suppliers and business partners to prevent noncompliance and unfair trading practices by employees in charge of procurement and order placements for construction and other works.

Risk Management and Compliance

Consulting Services "Employee Consultation Room"

We established an "Employee Consultation Room," where employees can get individual advice. Employees can anonymously consult full-time counselors on workplace culture and interpersonal relations, personnel moves, or harassment, etc. by phone, FAX, e-mail, or letter. One male and one female counselor address employee concerns together to create an inclusive and comfortable working environment.

Fair Evaluation and Talent Development

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Activities with Stakeholders

Participation in Human Rights Initiatives

Toshiba Group is actively participating in initiatives developed by international and industrial organizations to review human rights issues.

  • Participation in the Stakeholder Engagement Program hosted by Caux Round Table (CRT) Japan (FY2017)
  • Participation in the Human rights Subcommittee Meeting (Global) held by BSR, a U.S.-based CSR promotion organization (FY2017)
  • Participation in the human rights seminars hosted by Caux Round Table (CRT) Japan, the 2016 Business Human Conference in Tokyo, and the 2016 Stakeholder Engagement Program (FY2016)
  • Participation in the Human rights Subcommittee Meeting (Global) held by BSR, a U.S.-based CSR promotion organization (FY2016)
  • Participation in the human rights seminars hosted by Caux Round Table (CRT) Japan: 2015 Business Human Rights Conference in Tokyo, and the 2015 Stakeholder Engagement Program (FY2015)
  • Participation in the Human Rights Subcommittee Meeting (Global) held by BSR, a U.S.-based CSR promotion organization (FY2015)
  • Participation in the Japan Human Rights Study Forum hosted by Business for Social Responsibility (BSR), a US-based CSR promotion organization (FY2015)
  • Participation in events hosted by Caux Round Table (CRT) Japan in FY2014: the Global Conference on CSR and Risk Management 2014, a seminar on human rights, and the Stakeholder Engagement Program, which involves practical debates on specific human rights issues and measures
  • Participation in the Human Rights Due Diligence Study Group organized by the Global Compact Network Japan (GC-NJ) (FY2013, FY2014)
  • Participation on Japan Human Rights Study _Forum held by BSR, a U.S.-based CSR promotion organization (FY2012)
  • Participation in Research on Respect for Human Rights in Business Development in Developing Countries conducted by Business Policy Forum, Japan (BPF) as a committee member (FY2012)

Support for Human Rights NGOs

Toshiba co-sponsored the Amnesty Film Festival showing films on human rights and a charity concert hosted by Amnesty International Japan (FY2011-FY2017).

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